EPISODE SUMMARY:
This week, on The Conscious Consultant Hour, Sam is pleased to welcome Business Consultant, and Managing Partner, Dr. Steven Kirch, PhD.
After more than 25 years as a high-tech leader and executive, Dr. Kirch now focuses his passion for people, process, and organizations to help entrepreneurs and CEOs take their businesses to the next level.
Having honed his skills during his tenure at IBM and Intel, he developed his own Business Operating System for Scale (BOSS) based on the Rockefeller Habits and has implemented this system in more than 30 organizations.
As a certified Rhythm Maker, he helps companies become world-class organizations with AI-driven KPIs and Rhythm of implementation, allowing the leader to focus on what really matters to drive business improvements.
In addition, he serves on the Board of Directors for The Gratitude Network – a leadership development organization which works with social entrepreneurs around the world to enable growth of these innovative companies that are changing the lives of children and youth everywhere.
Dr Kirch also has a passion for music and sings with a world-class San Francisco-based a cappella chorus, the Fog City Singers.
Tune in and share your questions and comments about how to uplevel your business or career with gratitude on our YouTube livestream or on our Facebook page.
http://www.gratitude-network.org
On this episode of The Conscious Consultant Hour, Sam is joined by Dr. Steven Kirch, a business consultant, managing partner, and certified rhythm maker. They will be discussing Dr. Kirch’s background along with some of the work he has completed in his lifetime. To start the episode, Sam reads one of his blog posts entitled, “Sometimes We Have To Leave To Find What Is Right For Us.” To read this blog post and for more content by Sam, please visit www.talkradio.nyc/blogs or www.theconsciousconsultant.com for more information. After he finishes reading the post, we have a proper introduction of Dr. Kirch and finish off the segment with Sam asking why Dr. Kirch switched professions and how he ended up where he is now.
After the first break, we return to Sam and Dr. Kirch picking up where they left off by discussing the Rockefeller Habits, which are the mission, vision, values, accountability, and rhythm. In between they discuss business year plans and what should be the new normal since life has a habit of changing at any moment in time. Specifically, they discuss a three-year plan, see where businesses want to be in three years and provide different tips as to what businesses should look for within their company to produce better results. They also talk about employee engagement and key productivity.
Moving along in the discussion, Sam and Dr. Kirch dive into the world of rhythm making and what it means to be a rhythm maker. Dr. Kirch makes a point that rhythm is one of the Rockefeller Habits and just how important rhythm is to a business. They also discuss the impact a rhythm maker can have on a business and the value behind having a business to run.
As the episode comes to a close, Sam and Dr. Kirch wrap up by talking about Dr. Kirch’s involvement in The Gratitude Network, what the organization does, and how the network helps the youth on a global scale. They also briefly discuss Dr. Kirch’s involvement in the world-class San Francisco-based a cappella chorus, the Fog City Singers. To learn more about Dr. Kirch’s work, please visit www.profitminds.net or www.gratitude-network.org for more details.
00:00:42.364 --> 00:01:09.660 Sam Liebowitz | The Conscious Consultant: Good afternoon. Good morning. Good evening. Wherever you're tuning in from. Welcome to that conscious, consultant hour awakening humanity. Welcome, my co-creators! I hope you're having a wonderful day, no matter where you are, your where? What's going on in your life. I know sometimes life can get a little crazy, sometimes it can get a little tricky. But we're here to support you through that process. And that journey.
00:01:10.250 --> 00:01:29.040 Sam Liebowitz | The Conscious Consultant: We have a wonderful show in store for you today with a great guest who I'll bring on in just a moment. But first, of course, we have my little blog post from a couple of years ago and just continuing on in order and today's blog post is entitled.
00:01:29.400 --> 00:01:34.960 Sam Liebowitz | The Conscious Consultant: Sometimes we have to leave to find what is right for us.
00:01:36.220 --> 00:01:39.229 Sam Liebowitz | The Conscious Consultant: Sometimes it is hard to know what to do
00:01:39.510 --> 00:01:43.369 Sam Liebowitz | The Conscious Consultant: when we were in a situation that does not serve us
00:01:43.730 --> 00:01:46.730 Sam Liebowitz | The Conscious Consultant: yet to leave can cause us problems.
00:01:46.880 --> 00:01:50.799 Sam Liebowitz | The Conscious Consultant: We can feel paralyzed about what choice to make.
00:01:51.670 --> 00:01:54.939 Sam Liebowitz | The Conscious Consultant: If we stay, we will continue to have issues.
00:01:55.470 --> 00:01:58.719 Sam Liebowitz | The Conscious Consultant: When we go. We leave behind something.
00:01:58.970 --> 00:02:02.500 Sam Liebowitz | The Conscious Consultant: It might be people, money or support.
00:02:04.250 --> 00:02:07.880 Sam Liebowitz | The Conscious Consultant: There is almost always some kind of loss.
00:02:08.560 --> 00:02:10.989 Sam Liebowitz | The Conscious Consultant: and there is the uncertainty.
00:02:11.440 --> 00:02:16.379 Sam Liebowitz | The Conscious Consultant: We are not sure if we are doing the right thing by leaving.
00:02:17.290 --> 00:02:21.109 Sam Liebowitz | The Conscious Consultant: even though the person in charge might be abusive or erratic.
00:02:21.770 --> 00:02:24.660 Sam Liebowitz | The Conscious Consultant: other people might make excuses for them.
00:02:24.930 --> 00:02:28.970 Sam Liebowitz | The Conscious Consultant: They don't want to see us go, so they encourage us to stay
00:02:29.050 --> 00:02:33.040 Sam Liebowitz | The Conscious Consultant: yet deep inside, it just doesn't feel right.
00:02:34.150 --> 00:02:38.960 Sam Liebowitz | The Conscious Consultant: We see what we see, and we have experienced what we have experienced
00:02:39.120 --> 00:02:43.779 Sam Liebowitz | The Conscious Consultant: in our bones. We know that it is not the right situation for us.
00:02:43.800 --> 00:02:46.450 Sam Liebowitz | The Conscious Consultant: yet. The fear of loss may hold us back
00:02:47.070 --> 00:02:49.079 Sam Liebowitz | The Conscious Consultant: until we are ready.
00:02:49.440 --> 00:02:53.930 Sam Liebowitz | The Conscious Consultant: We may wait for the last straw that confirms
00:02:54.310 --> 00:02:56.930 Sam Liebowitz | The Conscious Consultant: it's too obvious
00:02:57.080 --> 00:03:01.240 Sam Liebowitz | The Conscious Consultant: to to confirm it to us. So obviously
00:03:01.380 --> 00:03:07.290 Sam Liebowitz | The Conscious Consultant: it is time to go. We cannot stay any longer. The atmosphere has become untenable.
00:03:07.830 --> 00:03:13.779 Sam Liebowitz | The Conscious Consultant: Those who are truly our friends and care about us encourage and support us in the process.
00:03:14.370 --> 00:03:23.129 Sam Liebowitz | The Conscious Consultant: For once we make the that decision and step out, we can breathe again. We can feel the spaciousness in our life again.
00:03:23.280 --> 00:03:29.810 Sam Liebowitz | The Conscious Consultant: and when we find the new situation that fits us better, we know we made the right decision.
00:03:30.110 --> 00:03:37.770 Sam Liebowitz | The Conscious Consultant: Sometimes we have to stick around long enough to do our own work and resolve whatever is unresolved within us.
00:03:38.240 --> 00:03:47.199 Sam Liebowitz | The Conscious Consultant: for if we do not let things go and own up to our side of the relationship. We will drag the same energy with us.
00:03:47.880 --> 00:03:51.610 Sam Liebowitz | The Conscious Consultant: yet once we do resolve things internally.
00:03:51.730 --> 00:03:54.480 Sam Liebowitz | The Conscious Consultant: the external will surely change
00:03:54.580 --> 00:04:00.029 Sam Liebowitz | The Conscious Consultant: the new place, the new opportunity the new relationship will show up for us.
00:04:00.760 --> 00:04:02.760 Sam Liebowitz | The Conscious Consultant: It may take some time.
00:04:02.920 --> 00:04:05.690 Sam Liebowitz | The Conscious Consultant: It might not happen right away.
00:04:05.870 --> 00:04:10.089 Sam Liebowitz | The Conscious Consultant: Yet when it does, and we can feel the rightness of it.
00:04:10.190 --> 00:04:13.320 Sam Liebowitz | The Conscious Consultant: we will smile a deep smile.
00:04:13.770 --> 00:04:19.870 Sam Liebowitz | The Conscious Consultant: our heart will lighten, and life will show us that we did make the right decision.
00:04:20.149 --> 00:04:25.509 Sam Liebowitz | The Conscious Consultant: for when we take care of ourselves, life takes care of us.
00:04:26.790 --> 00:04:30.730 Sam Liebowitz | The Conscious Consultant: So is there a situation that you've been thinking about leaving.
00:04:30.950 --> 00:04:37.190 Sam Liebowitz | The Conscious Consultant: Are you ready to step out into the unknown and see what life has waiting for you?
00:04:38.320 --> 00:04:39.420 Sam Liebowitz | The Conscious Consultant: So
00:04:40.040 --> 00:04:44.377 Sam Liebowitz | The Conscious Consultant: this actually is a very personal blog post.
00:04:45.490 --> 00:04:48.150 Sam Liebowitz | The Conscious Consultant: because a couple of years ago, when I wrote this
00:04:50.350 --> 00:04:51.590 Sam Liebowitz | The Conscious Consultant: I
00:04:52.190 --> 00:05:00.789 Sam Liebowitz | The Conscious Consultant: was in the midst of of leaving a mentor I had been working with for over 3 years, probably closer to 4 years.
00:05:02.070 --> 00:05:03.310 Sam Liebowitz | The Conscious Consultant: and
00:05:04.610 --> 00:05:20.889 Sam Liebowitz | The Conscious Consultant: the relationship with this particular mentor was very tenuous. It was good at times, it was not good at times. There was a lot of things I learned from him. There were a lot of things I didn't like about what I saw working with him
00:05:23.433 --> 00:05:32.779 Sam Liebowitz | The Conscious Consultant: but other people worked with him, thought he was great. Oh, he's been in the work so long. He knows so much, learned so much from him. He's
00:05:32.860 --> 00:05:34.590 Sam Liebowitz | The Conscious Consultant: he's a great guy.
00:05:34.820 --> 00:05:38.120 Sam Liebowitz | The Conscious Consultant: but I didn't have that experience, and
00:05:38.280 --> 00:05:48.510 Sam Liebowitz | The Conscious Consultant: when I first started working with him there was literally like nobody else in in this particular lineage that locally, who I could find that I could work with. So I felt like.
00:05:48.990 --> 00:05:59.750 Sam Liebowitz | The Conscious Consultant: where could I go? I I just had to tough it out and and get through it and and get to the point where I graduate. And then I didn't have to work with him as much anymore.
00:06:00.510 --> 00:06:01.680 Sam Liebowitz | The Conscious Consultant: And
00:06:02.307 --> 00:06:03.440 Sam Liebowitz | The Conscious Consultant: so I did.
00:06:03.650 --> 00:06:06.199 Sam Liebowitz | The Conscious Consultant: For 3 and a half years I
00:06:06.220 --> 00:06:07.490 Sam Liebowitz | The Conscious Consultant: toughed it out.
00:06:08.500 --> 00:06:20.620 Sam Liebowitz | The Conscious Consultant: even though I knew that it wasn't really the right situation for me. We really wasn't the right mentor for me, and you know, maybe he's right for someone else, but just not for me.
00:06:21.730 --> 00:06:22.910 Sam Liebowitz | The Conscious Consultant: And
00:06:23.380 --> 00:06:30.370 Sam Liebowitz | The Conscious Consultant: and then finally, that that one incident happened. That was the straw that broke the camel's back
00:06:30.730 --> 00:06:37.269 Sam Liebowitz | The Conscious Consultant: that said to me, like, I know I'm not putting up with this. This is not right.
00:06:38.250 --> 00:06:47.890 Sam Liebowitz | The Conscious Consultant: and I finally, you know, talked to the person in charge and said, I, I can't keep working with him. I need to work with someone else. And
00:06:48.120 --> 00:06:58.526 Sam Liebowitz | The Conscious Consultant: but she was like, Okay, who do you wanna work with? And I was like, well, you know, I heard so and so just became a mentor. Recently I'd like to work with him because I've known him for 10 years.
00:06:58.860 --> 00:07:01.359 Sam Liebowitz | The Conscious Consultant: for at the time it was probably 8 years.
00:07:02.920 --> 00:07:07.439 Sam Liebowitz | The Conscious Consultant: and so I switched, and when I switched and I went to the first
00:07:07.720 --> 00:07:10.509 Sam Liebowitz | The Conscious Consultant: meeting with him, my new mentor.
00:07:11.390 --> 00:07:13.180 Sam Liebowitz | The Conscious Consultant: It felt like coming home.
00:07:13.540 --> 00:07:18.260 Sam Liebowitz | The Conscious Consultant: It felt like, after having such a difficult trying
00:07:18.350 --> 00:07:32.629 Sam Liebowitz | The Conscious Consultant: relationship with my old mentor, that to be with someone where I really felt he was supportive of me. He was truly open hearted, huge heart, and and just the people around him were the kinds of people I loved.
00:07:33.490 --> 00:07:40.999 Sam Liebowitz | The Conscious Consultant: I I knew I had made the right decision. It it was not not a single doubt in my mind.
00:07:44.020 --> 00:07:45.820 Sam Liebowitz | The Conscious Consultant: but it took
00:07:46.120 --> 00:07:52.189 Sam Liebowitz | The Conscious Consultant: me, being ready to say goodbye to overcome my fears.
00:07:52.950 --> 00:07:58.559 Sam Liebowitz | The Conscious Consultant: and I also had to do my own work. It was about standing up for myself and not letting someone else bully me.
00:07:59.890 --> 00:08:15.419 Sam Liebowitz | The Conscious Consultant: And I know this is true. I mean, this was sort of a mentor Mentee relationship. But this is true for all kinds of relationships. It's true for workplace relationships, career relationships, intimate relationships, partners, all kinds of things.
00:08:17.180 --> 00:08:24.240 Sam Liebowitz | The Conscious Consultant: Sometimes we just know, like where we are, and what's going on is just not right for us.
00:08:26.640 --> 00:08:38.580 Sam Liebowitz | The Conscious Consultant: but we don't know what we can do about it. We don't know where to go. You know the unknown is scary. Oh, but if I leave, you know what will happen here and there, and and I see it all the time and people.
00:08:39.280 --> 00:08:40.740 Sam Liebowitz | The Conscious Consultant: and so
00:08:42.120 --> 00:08:46.730 Sam Liebowitz | The Conscious Consultant: I get it. I know it can be hard to make that choice to step out.
00:08:50.210 --> 00:08:57.620 Sam Liebowitz | The Conscious Consultant: but sometimes that stepping out, even if we don't know, especially when we don't know how things are going to work out.
00:08:57.990 --> 00:09:00.969 Sam Liebowitz | The Conscious Consultant: That's exactly what we need to do. That's
00:09:01.200 --> 00:09:03.299 Sam Liebowitz | The Conscious Consultant: that's the act of fate.
00:09:03.740 --> 00:09:10.079 Sam Liebowitz | The Conscious Consultant: And and look, you can say faith in God if you believe in God, spirit, source, whatever you want to call it.
00:09:10.840 --> 00:09:13.949 Sam Liebowitz | The Conscious Consultant: I like to think of it as just faith in life.
00:09:15.770 --> 00:09:17.560 Sam Liebowitz | The Conscious Consultant: faith, and what the
00:09:17.870 --> 00:09:22.909 Sam Liebowitz | The Conscious Consultant: universe is bringing to us, and that maybe there's just that lesson
00:09:23.170 --> 00:09:28.690 Sam Liebowitz | The Conscious Consultant: that we need to stand up for ourselves and say, no, this isn't right.
00:09:29.310 --> 00:09:31.710 Sam Liebowitz | The Conscious Consultant: this doesn't work for me.
00:09:31.780 --> 00:09:36.970 Sam Liebowitz | The Conscious Consultant: I don't know where to go, but I know where I am right now is not the right place for me.
00:09:40.190 --> 00:09:45.960 Sam Liebowitz | The Conscious Consultant: So sometimes that's the scariest step to make. But once we make it.
00:09:47.620 --> 00:09:54.640 Sam Liebowitz | The Conscious Consultant: and suddenly we feel that peace inside, and we know we've made the right decision to go. If it is the right decision.
00:09:55.780 --> 00:09:57.870 Sam Liebowitz | The Conscious Consultant: then things just kind of line up.
00:09:58.910 --> 00:10:03.209 Sam Liebowitz | The Conscious Consultant: And then, even if it's not so easy, even if there's still difficulty.
00:10:04.010 --> 00:10:06.230 Sam Liebowitz | The Conscious Consultant: it just feels right.
00:10:06.540 --> 00:10:14.980 Sam Liebowitz | The Conscious Consultant: We can feel it in our body, in our bones, in our nervous system. Maybe we we even sleep better at night once we've made that decision.
00:10:17.290 --> 00:10:19.040 Sam Liebowitz | The Conscious Consultant: It's not easy to make.
00:10:19.600 --> 00:10:20.890 Sam Liebowitz | The Conscious Consultant: Never is
00:10:21.050 --> 00:10:26.839 Sam Liebowitz | The Conscious Consultant: because whenever we leave any kind of situation, we're leaving something behind.
00:10:27.870 --> 00:10:34.840 Sam Liebowitz | The Conscious Consultant: we're leaving people behind friends behind. You know, we could be leaving all kinds of different things behind.
00:10:36.570 --> 00:10:38.150 Sam Liebowitz | The Conscious Consultant: So it really
00:10:38.310 --> 00:10:40.030 Sam Liebowitz | The Conscious Consultant: takes a certain
00:10:40.450 --> 00:10:43.040 Sam Liebowitz | The Conscious Consultant: strength of character
00:10:43.810 --> 00:10:46.020 Sam Liebowitz | The Conscious Consultant: to say, I have to go.
00:10:48.270 --> 00:10:52.030 Sam Liebowitz | The Conscious Consultant: so let's not beat ourselves up. If we're not ready to go yet.
00:10:52.400 --> 00:10:57.110 Sam Liebowitz | The Conscious Consultant: Let's not put ourselves down because it's taken us so long to go.
00:10:58.700 --> 00:11:02.949 Sam Liebowitz | The Conscious Consultant: being a little gentle with ourself will definitely support the process.
00:11:04.140 --> 00:11:09.690 Sam Liebowitz | The Conscious Consultant: And then, once we do go and we do know it's the right thing, then celebrate it.
00:11:09.990 --> 00:11:16.059 Sam Liebowitz | The Conscious Consultant: celebrate it like there's no tomorrow, so that it encourages us to do the same thing in the future.
00:11:18.030 --> 00:11:25.690 Sam Liebowitz | The Conscious Consultant: So that's my blog post. It's entitled. Sometimes we have to leave to find what is right for us.
00:11:25.770 --> 00:11:30.090 Sam Liebowitz | The Conscious Consultant: You can find that blog at talk radio, NYC. Slash blog
00:11:31.523 --> 00:11:36.249 Sam Liebowitz | The Conscious Consultant: or, of course on my own personal site, the conscious consultant.com.
00:11:37.080 --> 00:11:38.240 Sam Liebowitz | The Conscious Consultant: And now
00:11:38.340 --> 00:11:46.670 Sam Liebowitz | The Conscious Consultant: it is my extreme pleasure to welcome to the show business consultant and managing partner, Dr. Steven Kersh.
00:11:47.230 --> 00:12:01.470 Sam Liebowitz | The Conscious Consultant: after more than 25 years as a high tech leader and executive, Dr. Kersh now focuses his passion for people, process and organizations to help entrepreneurs and Ceos take their businesses to the next level.
00:12:01.820 --> 00:12:17.249 Sam Liebowitz | The Conscious Consultant: Having honed his skills during his tenure at Ibm and Intel, he developed his own business operating system for scale boss based on the Rockefeller habits and has implemented the system in more than 30 organizations.
00:12:17.270 --> 00:12:29.600 Sam Liebowitz | The Conscious Consultant: As a certified rhythm maker. He helps companies become world class organizations with a I driven key performance indicators and rhythm of implementation, allowing leaders to focus
00:12:29.640 --> 00:12:48.519 Sam Liebowitz | The Conscious Consultant: on what really matters to drive business improvements. In addition, he serves on the board of directors for the gratitude network, a leadership development organization which works with social entrepreneurs around the world to enable growth of those innovative companies that are engaging the lives of children and youth
00:12:48.530 --> 00:13:02.589 Sam Liebowitz | The Conscious Consultant: everywhere. Not only that, but Dr. Kersh has a passion for music and sings in a world class, San Francisco based a Cappella chorus, the Fog City Singers, you know. I'm gonna ask you about that later. Welcome to the conscious consultant, our Dr. Steve.
00:13:03.460 --> 00:13:05.449 Dr Steven Kirch (he/him): Thanks, Sam. It's it's good to be here.
00:13:05.740 --> 00:13:19.239 Sam Liebowitz | The Conscious Consultant: I have a pleasure to have you here pleasure to meet you so. A a. Of course, you know I have to ask. Well, you know, like 25 years in, in, in high tech, a big executive.
00:13:19.240 --> 00:13:35.990 Sam Liebowitz | The Conscious Consultant: you you know what made you decide that like you wanted to leave that situation and step out on your own and do something different, because sometimes it's very easy to get comfortable in that kind of situation, and and just be with that for the rest of your life.
00:13:36.520 --> 00:13:39.462 Dr Steven Kirch (he/him): Oh, it is, and and you know
00:13:40.390 --> 00:13:56.460 Dr Steven Kirch (he/him): I always had this this dream, I guess, of retirement where I would travel and play golf all the time, and and you know, sing and ride my bike, and and just do whatever I wanted.
00:13:56.879 --> 00:14:11.599 Dr Steven Kirch (he/him): But what I found during my tenure at Intel in particular. One of the things that Intel, I think, makes intel special as a company is that they require all senior leaders to teach at least 3 classes a year.
00:14:12.050 --> 00:14:15.910 Sam Liebowitz | The Conscious Consultant: Oh, teach in a school, or teach in the within the.
00:14:15.910 --> 00:14:17.859 Dr Steven Kirch (he/him): We called it Intel University.
00:14:17.860 --> 00:14:18.670 Sam Liebowitz | The Conscious Consultant: Oh, okay. Okay.
00:14:18.670 --> 00:14:23.558 Dr Steven Kirch (he/him): So so we would teach them internally. And it's it's the way they perpetuate the culture and
00:14:24.750 --> 00:14:29.870 Dr Steven Kirch (he/him): Early on, in my tenure at Intel, I got introduced to the 7 habits of highly effective people.
00:14:29.870 --> 00:14:31.569 Sam Liebowitz | The Conscious Consultant: Yes, great Book, but.
00:14:31.570 --> 00:14:33.990 Dr Steven Kirch (he/him): And well, and I took the class.
00:14:34.040 --> 00:14:39.309 Dr Steven Kirch (he/him): and they were actually rolling it out to the entire organization of 1,500 people.
00:14:39.820 --> 00:14:43.089 Dr Steven Kirch (he/him): And I just found it transformational.
00:14:44.130 --> 00:14:47.549 Dr Steven Kirch (he/him): And when I found out they were rolling it out and they needed instructors. Well.
00:14:47.570 --> 00:14:56.269 Dr Steven Kirch (he/him): I put my hand up, I said, because I know, the best way to learn something is to teach it. So I've actually been a certified facilitator of that material for 25 years.
00:14:56.270 --> 00:14:57.240 Sam Liebowitz | The Conscious Consultant: Oh, wow!
00:14:57.611 --> 00:15:19.540 Dr Steven Kirch (he/him): And and I really enjoyed teaching that. And I got certified in a number of other things really geeked out in in productivity. I took seminars, workshops from from David Allen, and getting things done a number of other courses from the Franklin Covey Company, and I just really enjoyed it. And you know the
00:15:19.710 --> 00:15:21.500 Dr Steven Kirch (he/him): the retired life.
00:15:21.990 --> 00:15:27.940 Dr Steven Kirch (he/him): What it really means is that I'm no longer required to work to put food on the table.
00:15:28.450 --> 00:15:29.040 Sam Liebowitz | The Conscious Consultant: Right.
00:15:29.040 --> 00:15:33.339 Dr Steven Kirch (he/him): Right. But I wanted to stay engaged. I wanted to stay
00:15:34.020 --> 00:15:39.530 Dr Steven Kirch (he/him): interacting with people at at a very high and and and continue to develop as a person.
00:15:40.033 --> 00:15:43.259 Dr Steven Kirch (he/him): And so I hung out a shingle as a productivity coach.
00:15:44.820 --> 00:15:52.179 Dr Steven Kirch (he/him): And what I? What I discovered was that small business owners have absolutely no clue what their time is worth.
00:15:52.839 --> 00:15:53.500 Sam Liebowitz | The Conscious Consultant: Yes.
00:15:53.980 --> 00:16:09.920 Dr Steven Kirch (he/him): Right. And and and so, you know, I got clients. But I got an awful lot of pushback because they couldn't figure out the Roi. What's the return on on my investment? If I don't know the starting value? And I don't know the ending value of of what's gonna happen during our interaction.
00:16:10.670 --> 00:16:15.610 Dr Steven Kirch (he/him): They they just couldn't get their hands, their their head wrapped around it right? So I had to
00:16:15.640 --> 00:16:33.079 Dr Steven Kirch (he/him): add other things. And and along the way got really invested in in the Rockefeller Habits book Scaling up Traction by Gino Wickman, the entrepreneurial operating system, and and fell into this system
00:16:33.180 --> 00:16:34.190 Dr Steven Kirch (he/him): catapult.
00:16:34.260 --> 00:16:39.660 Dr Steven Kirch (he/him): which is where I'm a certified rhythm maker, which you which you talked about in my introduction.
00:16:39.830 --> 00:16:56.599 Sam Liebowitz | The Conscious Consultant: Yes, yes, alright, so we gotta take a quick break. But I do. When we come back. I wanna ask you a little bit about the Rockefeller habits, because I'm not as familiar with that. And and then I really wanna learn more about rhythm making and and and what that is all about and and how you use that to help people. Okay.
00:16:56.600 --> 00:16:57.290 Dr Steven Kirch (he/him): Sure.
00:16:57.670 --> 00:17:27.410 Sam Liebowitz | The Conscious Consultant: Wonderful, wonderful! I see loyal listener, Patty, listening and sharing. Thank you, Patty, as always. I it's a always warms my heart to see you on the live streams each week. So everybody, please stay tuned. You're listening to the conscious, consulting hour awakening humanity. We do this every Thursday 12 noon to one pm, Eastern time, right here on talk radio, dot, Nyc and all over social media and Youtube and Facebook and Twitter and Linkedin and twitch. And we'll be right back with our guest, Dr. Steven Kirch, in just a moment.
00:19:43.930 --> 00:19:50.400 Sam Liebowitz | The Conscious Consultant: And welcome back to the conscious consultant our awakening humanity. We're speaking this hour with Dr. Steven Kirsch.
00:19:50.510 --> 00:20:06.700 Sam Liebowitz | The Conscious Consultant: So so, Dr. Kirsch, you mentioned. One of the things that you you learned about when you started being a productivity coach was the Rockefeller habits, now 7 habits of highly effective people, very familiar with the back. Read it years ago. What are the Rockefeller habits.
00:20:07.050 --> 00:20:22.320 Dr Steven Kirch (he/him): So the Rockefeller habits come from John Rockefeller, the founder of Standard Oil, 100 years ago or so, I mean. He ran a pretty successful company, and these were the principles that he had there were. There are 10 of them.
00:20:22.672 --> 00:20:37.140 Dr Steven Kirch (he/him): I can't rattle them all off the way I can the 7 Habits, because I haven't steeped in it, but but in essence, I mean, we boiled them down within within the catapult system, boiled them down to really 7
00:20:37.140 --> 00:20:43.015 Dr Steven Kirch (he/him): 7 areas of focus. It's it starts with
00:20:43.840 --> 00:20:46.880 Dr Steven Kirch (he/him): the mission, of course. That's your why.
00:20:47.445 --> 00:21:00.590 Dr Steven Kirch (he/him): and and of course, Simon Sinek, a lot of people have talked about how important it is to understand your why? Right? So what's your what's your mission? What's your vision? Now? The vision is your your impact.
00:21:00.680 --> 00:21:11.999 Dr Steven Kirch (he/him): It's it's, how does the world change? How does what's around you change? It's the vision of the transformation that you're doing. But it's not just for your clients or your.
00:21:12.000 --> 00:21:12.550 Sam Liebowitz | The Conscious Consultant: Customer.
00:21:12.640 --> 00:21:16.270 Dr Steven Kirch (he/him): It's also the impact that you're going to have on your team.
00:21:16.590 --> 00:21:17.170 Sam Liebowitz | The Conscious Consultant: Right.
00:21:17.170 --> 00:21:21.410 Dr Steven Kirch (he/him): And the impact you're going to have on your community and and and the larger world.
00:21:21.870 --> 00:21:22.190 Sam Liebowitz | The Conscious Consultant: Right.
00:21:22.190 --> 00:21:24.509 Dr Steven Kirch (he/him): So vision is about impact.
00:21:26.038 --> 00:21:30.730 Dr Steven Kirch (he/him): and then values right? Of course, values. That's your culture.
00:21:31.475 --> 00:21:31.819 Sam Liebowitz | The Conscious Consultant: And.
00:21:31.820 --> 00:21:37.260 Dr Steven Kirch (he/him): And that needs to be more than just platitudes. Right? Integrity.
00:21:37.320 --> 00:21:45.280 Dr Steven Kirch (he/him): Right? Well, what does that mean? What does it look like? How can you. How can you see it? How do you know if somebody's living out of integrity?
00:21:45.620 --> 00:21:53.869 Dr Steven Kirch (he/him): I was working with a company and and they said it. I thought beautifully. It's, you know, like Dr. Seuss, right? We say what we mean. We mean what we say.
00:21:54.620 --> 00:21:59.578 Sam Liebowitz | The Conscious Consultant: Exactly, and the actions follow the words, they're not just lit
00:22:00.520 --> 00:22:24.369 Sam Liebowitz | The Conscious Consultant: What do you call keep paying lip service to it like I I know over the years I've seen greenwashing a lot where companies talk about or they try and promote themselves as being ecologically minded and conscious. But then you look at it. And it's a toxic work environment. They're still using toxic stuff. They're not recycling. They're not doing all their stuff. So it's it's it's they're paying lip service to it. But then the actions not following the words.
00:22:24.760 --> 00:22:25.480 Dr Steven Kirch (he/him): Right?
00:22:25.670 --> 00:22:29.978 Dr Steven Kirch (he/him): Yeah. So so again, it starts with mission vision and values.
00:22:30.550 --> 00:22:34.070 Dr Steven Kirch (he/him): there's there's a 3 year outcome.
00:22:34.597 --> 00:22:51.979 Dr Steven Kirch (he/him): That which is which is important. You know. Jim Collins talked about the beag, right, the big, hairy, audacious goal. But one of the interesting things I don't think people realize. He also said that most companies severely underestimate what they can do in 20 years.
00:22:52.460 --> 00:22:55.810 Dr Steven Kirch (he/him): We just can't see that far into the future.
00:22:56.841 --> 00:23:05.729 Dr Steven Kirch (he/him): These big companies, the good to great, all of this right they they, you know, they had to be hagged, but but they had much larger impact, much quicker than they thought they could.
00:23:06.068 --> 00:23:19.110 Dr Steven Kirch (he/him): Some people work with a 10 year. Some people work with a 5 year, my feeling is. And and my experience is that going further out than 3 years is just way too hard for our brains to get wrapped around.
00:23:19.400 --> 00:23:23.169 Sam Liebowitz | The Conscious Consultant: Hmm! And I think today more so than ever before. Right.
00:23:23.170 --> 00:23:25.350 Dr Steven Kirch (he/him): Things change so fast.
00:23:25.480 --> 00:23:26.030 Sam Liebowitz | The Conscious Consultant: Yeah.
00:23:26.030 --> 00:23:34.880 Dr Steven Kirch (he/him): But but by putting that 3 years out there, you can imagine that there are some changes. It's you're not going to be exactly the same as you were
00:23:35.340 --> 00:23:42.190 Dr Steven Kirch (he/him): right. So so by putting out the 3 year vision and saying, Where do you want to be in 3 years?
00:23:42.430 --> 00:24:03.430 Dr Steven Kirch (he/him): And an interesting thing about the way we work in the catapult system, which is different from either scaling up or or eos. The entrepreneurial operating system, which are the 2 earlier versions of the Rockefeller habits we actually start with. Where does the CEO want to be? In 3 years?
00:24:03.790 --> 00:24:13.159 Dr Steven Kirch (he/him): We don't start with the business. We start with you, the business owner, the the manager, the the the head. Honcho, if you will.
00:24:14.940 --> 00:24:18.480 Dr Steven Kirch (he/him): What do you want your life to be like in 3 years.
00:24:18.630 --> 00:24:25.850 Dr Steven Kirch (he/him): because so many small medium-sized business owners and Ceos are in service to their company
00:24:26.380 --> 00:24:28.120 Dr Steven Kirch (he/him): instead of the other way around.
00:24:28.550 --> 00:24:29.760 Sam Liebowitz | The Conscious Consultant: Right, right.
00:24:29.760 --> 00:24:39.140 Dr Steven Kirch (he/him): So so we start with, where do you want to be in 3 years? And okay, once we have that picture, what do you want your life to be like. Then we say, Okay, what does the company need to be
00:24:39.710 --> 00:24:42.369 Dr Steven Kirch (he/him): to support that life that you've just dreamed of?
00:24:42.370 --> 00:24:45.929 Sam Liebowitz | The Conscious Consultant: So so it sounds like you're taking a more holistic view
00:24:46.090 --> 00:25:03.450 Sam Liebowitz | The Conscious Consultant: based on the CEO, and then sort of applying it down. The the not the food chain, but applying it down. So it's like, where does the person want to be? And then based on where they want to be? Then the the business has to be a certain place, their life has to be a certain place. So then it you kind of apply it down the ladder.
00:25:03.780 --> 00:25:05.180 Dr Steven Kirch (he/him): Yes, absolutely.
00:25:05.600 --> 00:25:06.600 Sam Liebowitz | The Conscious Consultant: Like got it, and.
00:25:06.990 --> 00:25:16.000 Dr Steven Kirch (he/him): And and that actually is, is aligned with the first of the Rockefeller habits, which is that the the leadership team must be healthy and aligned.
00:25:16.240 --> 00:25:17.240 Sam Liebowitz | The Conscious Consultant: Hmm.
00:25:17.240 --> 00:25:23.579 Dr Steven Kirch (he/him): And and one of the drivers, one of the key drivers that we have in the catapult platform is the U driver.
00:25:23.790 --> 00:25:29.569 Dr Steven Kirch (he/him): and that's centered. You know. How. How is it that you want to have a healthy life.
00:25:30.140 --> 00:25:31.250 Sam Liebowitz | The Conscious Consultant: Right, right.
00:25:31.250 --> 00:25:34.263 Dr Steven Kirch (he/him): And and and and we're not talking about
00:25:34.780 --> 00:25:36.459 Dr Steven Kirch (he/him): just at work.
00:25:37.050 --> 00:25:37.970 Dr Steven Kirch (he/him): Right? Yeah.
00:25:37.970 --> 00:25:38.450 Sam Liebowitz | The Conscious Consultant: Right.
00:25:38.450 --> 00:25:46.499 Dr Steven Kirch (he/him): Some of some of the Kpis that we suggest for the leader, and, in fact, everybody in the organization has their own. You driver.
00:25:47.290 --> 00:25:48.160 Dr Steven Kirch (he/him): is.
00:25:48.630 --> 00:25:50.879 Dr Steven Kirch (he/him): how many weeks of vacation do you want to have
00:25:51.850 --> 00:25:56.380 Dr Steven Kirch (he/him): per year? How many dates with your significant other? Should you have every month.
00:25:57.280 --> 00:26:00.480 Dr Steven Kirch (he/him): how many hours of thinking time per week.
00:26:02.120 --> 00:26:05.750 Dr Steven Kirch (he/him): How often are you working out? What's your healthy weight.
00:26:08.720 --> 00:26:11.770 Dr Steven Kirch (he/him): How many days do you meditate? If that's your thing.
00:26:11.770 --> 00:26:12.275 Sam Liebowitz | The Conscious Consultant: Mean?
00:26:13.740 --> 00:26:19.239 Dr Steven Kirch (he/him): and and and so, and and nobody can see those Kpis except you.
00:26:19.470 --> 00:26:20.079 Sam Liebowitz | The Conscious Consultant: Is something that the.
00:26:20.080 --> 00:26:26.140 Dr Steven Kirch (he/him): Individual is, you know, I have to click a button to see them specially right. Even even I, as your coach.
00:26:26.510 --> 00:26:27.670 Dr Steven Kirch (he/him): couldn't see them.
00:26:28.755 --> 00:26:29.610 Sam Liebowitz | The Conscious Consultant: Okay, it's.
00:26:29.610 --> 00:26:32.950 Dr Steven Kirch (he/him): Purely private, and that's true for everybody across the organization.
00:26:34.740 --> 00:26:35.140 Sam Liebowitz | The Conscious Consultant: So.
00:26:35.140 --> 00:26:39.210 Dr Steven Kirch (he/him): So. So that's you know, the the 3 year outcome. And, by the way.
00:26:39.310 --> 00:26:49.549 Dr Steven Kirch (he/him): one of the cool things that I've found in the, you know, 30 odd companies that I've I've taken through this this system. We start with that 3 year outcome. And then we say, Okay.
00:26:49.620 --> 00:26:53.960 Dr Steven Kirch (he/him): well, if you need to be. If you want to be there in 3 years, where do you need to be in 2 years.
00:26:53.960 --> 00:26:54.570 Sam Liebowitz | The Conscious Consultant: Right.
00:26:54.570 --> 00:26:57.249 Dr Steven Kirch (he/him): And then where do you need to be? At the end of this year?
00:26:57.250 --> 00:26:58.170 Sam Liebowitz | The Conscious Consultant: My.
00:26:58.170 --> 00:27:08.180 Dr Steven Kirch (he/him): That's a that gives you a very different picture of your one year strategic goals than saying, Well, I'm going to start with where I am today, and I'm going to get 10% bigger.
00:27:09.650 --> 00:27:15.240 Dr Steven Kirch (he/him): Right, because there are things that you need to do now, this quarter.
00:27:16.180 --> 00:27:16.570 Sam Liebowitz | The Conscious Consultant: M-
00:27:16.650 --> 00:27:20.320 Dr Steven Kirch (he/him): The the. If you don't do them now, you won't get to where you want to be in 3.
00:27:20.320 --> 00:27:21.519 Sam Liebowitz | The Conscious Consultant: And 3 years right.
00:27:21.520 --> 00:27:25.800 Dr Steven Kirch (he/him): So it paints a very different picture of the strategic plan.
00:27:26.240 --> 00:27:27.580 Sam Liebowitz | The Conscious Consultant: Gotcha gotcha.
00:27:27.580 --> 00:27:34.699 Dr Steven Kirch (he/him): So so that's the 3 year outcome. There need to be forward-looking Kpis key performance indicators.
00:27:34.970 --> 00:27:35.530 Sam Liebowitz | The Conscious Consultant: -
00:27:36.053 --> 00:27:38.669 Dr Steven Kirch (he/him): The the forward looking kpi.
00:27:39.100 --> 00:27:47.340 Dr Steven Kirch (he/him): the the. There's a difference between that and and it, and an end goal. And and I'm going to pick on Cpas for a moment.
00:27:48.980 --> 00:27:49.650 Sam Liebowitz | The Conscious Consultant: Okay.
00:27:49.650 --> 00:27:56.480 Dr Steven Kirch (he/him): Have some clients that are Pcpas. Right? It's something against them. But but the data that they provide you.
00:27:56.610 --> 00:28:00.790 Dr Steven Kirch (he/him): the P. And L. The profit and loss statement and your balance sheet
00:28:02.000 --> 00:28:07.550 Dr Steven Kirch (he/him): are backward looking right. They tell you what happened in the last quarter or in the last month.
00:28:07.680 --> 00:28:08.050 Sam Liebowitz | The Conscious Consultant: Right.
00:28:08.050 --> 00:28:10.219 Dr Steven Kirch (he/him): Right. They're not forward looking.
00:28:10.390 --> 00:28:13.639 Dr Steven Kirch (he/him): So it's like driving down the road looking in your rearview mirror.
00:28:13.810 --> 00:28:14.770 Sam Liebowitz | The Conscious Consultant: Yeah, yeah, yeah, yeah.
00:28:14.770 --> 00:28:26.979 Dr Steven Kirch (he/him): Right? So you need to have the kpis that are forward looking. Now, some Cpas actually act like, I'll say, Cfos, and do a cash flow projection
00:28:27.310 --> 00:28:33.650 Dr Steven Kirch (he/him): right? And then you can see whether or not you're you're meeting your your forward looking.
00:28:35.000 --> 00:28:35.960 Dr Steven Kirch (he/him): Activities.
00:28:36.420 --> 00:28:55.339 Sam Liebowitz | The Conscious Consultant: Right right cause. Cause cash flow actually is a much. At least, I've I've learned as a small business owner from over many small businesses. That cash flow is a much better indicator of the health of the company as opposed to your P. And L. Or your balance sheet, because that that's sort of fictitious numbers, whereas your cash flow is what's in the bank.
00:28:55.340 --> 00:28:58.630 Dr Steven Kirch (he/him): Yeah, yeah. And and it's also historical numbers.
00:28:58.630 --> 00:28:59.470 Sam Liebowitz | The Conscious Consultant: Yeah, yeah, yeah.
00:28:59.470 --> 00:29:08.289 Dr Steven Kirch (he/him): Whereas if you do a cash flow projection, and then see how you're tracking to your cash flow projection. That's a much better way of of managing.
00:29:08.480 --> 00:29:14.099 Dr Steven Kirch (he/him): You know the the, the business. Every salesperson who is worth his or her salt
00:29:14.220 --> 00:29:19.580 Dr Steven Kirch (he/him): knows about key performance indicators forward looking kpis.
00:29:19.580 --> 00:29:20.509 Sam Liebowitz | The Conscious Consultant: Right, right.
00:29:20.990 --> 00:29:24.529 Dr Steven Kirch (he/him): You measure. Yes, you do measure how many deals you close.
00:29:24.700 --> 00:29:26.249 Dr Steven Kirch (he/him): But the thing that you track
00:29:26.830 --> 00:29:28.460 Dr Steven Kirch (he/him): is how many calls you make.
00:29:30.300 --> 00:29:34.400 Dr Steven Kirch (he/him): That's a forward looking, that's that's something that I can do.
00:29:35.330 --> 00:29:37.440 Dr Steven Kirch (he/him): And and there are 2
00:29:37.800 --> 00:29:40.710 Dr Steven Kirch (he/him): there, there, there are 2.
00:29:40.820 --> 00:29:46.470 Dr Steven Kirch (he/him): I'll say attributes of forward-looking kpis of forward looking indicators.
00:29:46.870 --> 00:29:50.179 Dr Steven Kirch (he/him): They're predictive of the outcome that you want.
00:29:50.470 --> 00:29:52.279 Dr Steven Kirch (he/him): and they're influenciable.
00:29:53.790 --> 00:30:11.570 Dr Steven Kirch (he/him): Right. So so if you do more of this, you will get more of the result you want. So you make more calls. You will get more sales right. And you have the ability to decide how many calls you make today. You have influence over you don't have control, but you have influence over
00:30:11.890 --> 00:30:13.320 Dr Steven Kirch (he/him): how many calls you make.
00:30:13.500 --> 00:30:17.040 Dr Steven Kirch (he/him): So those are the 2 attributes of forward-looking Kpis.
00:30:17.310 --> 00:30:18.700 Sam Liebowitz | The Conscious Consultant: Right, right.
00:30:18.790 --> 00:30:20.029 Sam Liebowitz | The Conscious Consultant: absolutely, so.
00:30:20.230 --> 00:30:21.230 Dr Steven Kirch (he/him): So up
00:30:21.410 --> 00:30:23.760 Dr Steven Kirch (he/him): if you're keeping track. The the sixth one.
00:30:24.140 --> 00:30:26.070 Dr Steven Kirch (he/him): Is accountability.
00:30:26.950 --> 00:30:27.350 Sam Liebowitz | The Conscious Consultant: Mmhm.
00:30:27.350 --> 00:30:29.120 Dr Steven Kirch (he/him): Who's accountable for what?
00:30:29.750 --> 00:30:32.640 Dr Steven Kirch (he/him): And I'm not talking about an org chart here.
00:30:32.700 --> 00:30:35.999 Dr Steven Kirch (he/him): What I'm talking about here is a table of accountability.
00:30:36.820 --> 00:30:39.630 Dr Steven Kirch (he/him): Who is responsible for operations.
00:30:39.910 --> 00:30:40.710 Sam Liebowitz | The Conscious Consultant: Who's responding?
00:30:40.710 --> 00:30:42.199 Dr Steven Kirch (he/him): For marketing?
00:30:42.240 --> 00:30:47.919 Dr Steven Kirch (he/him): Who is responsible for the finances? Who's responsible for Hr. Personnel.
00:30:48.210 --> 00:30:48.640 Sam Liebowitz | The Conscious Consultant: Yeah.
00:30:48.640 --> 00:30:51.990 Dr Steven Kirch (he/him): Who is responsible for all of these major functions in your company.
00:30:52.160 --> 00:31:00.620 Dr Steven Kirch (he/him): And and and then there's 2 other columns. So so you have the the column of responsibility of you know, the the function, and who.
00:31:01.380 --> 00:31:06.109 Dr Steven Kirch (he/him): There's also the How will you know if they're successful? What's the key metric?
00:31:06.887 --> 00:31:09.610 Sam Liebowitz | The Conscious Consultant: What are you measuring their performance against.
00:31:09.610 --> 00:31:18.519 Dr Steven Kirch (he/him): Right at the end of the day, right the end of the year, the end of the quarter, the end of the year, whatever it is right. So so, for example, with with
00:31:18.860 --> 00:31:20.479 Dr Steven Kirch (he/him): HR. For example.
00:31:20.620 --> 00:31:23.229 Dr Steven Kirch (he/him): it's what fraction of the people
00:31:23.330 --> 00:31:27.819 Dr Steven Kirch (he/him): that you wanted to keep stayed in the organization. What's your retention rate?
00:31:28.050 --> 00:31:32.279 Dr Steven Kirch (he/him): Right? That's at the end of the day. That's what H. What matters to HR.
00:31:32.720 --> 00:31:36.009 Dr Steven Kirch (he/him): Right. That's how you measure. If the Hr. Is successful.
00:31:36.770 --> 00:31:42.579 Dr Steven Kirch (he/him): What's the key performance? And then? And the other one is, what's the key performance indicator for that function.
00:31:43.980 --> 00:31:44.790 Sam Liebowitz | The Conscious Consultant: right.
00:31:44.790 --> 00:31:47.819 Dr Steven Kirch (he/him): And in the case of Hr. It would be employee engagement.
00:31:48.820 --> 00:31:53.079 Dr Steven Kirch (he/him): Right? That's a leading indicator of retention.
00:31:53.710 --> 00:32:04.482 Sam Liebowitz | The Conscious Consultant: Right right, which which these days, from what I hear, it's getting harder and harder because cause workers are less and less engaged and less and less
00:32:06.130 --> 00:32:15.539 Sam Liebowitz | The Conscious Consultant: paying attention to what they do because they don't feel that they're not really doing the job they want to do. They're they're more doing it because they need to pay their bills.
00:32:16.120 --> 00:32:26.280 Dr Steven Kirch (he/him): And and this goes back to one of those specific Rockefeller habits which is employee. Input is collected as frequently as financial data.
00:32:28.435 --> 00:32:29.810 Sam Liebowitz | The Conscious Consultant: Okay.
00:32:29.990 --> 00:32:30.680 Dr Steven Kirch (he/him): Right.
00:32:30.680 --> 00:32:31.060 Sam Liebowitz | The Conscious Consultant: Cool.
00:32:31.060 --> 00:32:43.700 Dr Steven Kirch (he/him): Want to do. In fact, I was in a workshop. I was giving a presentation at a Vist meeting, and the other person, who was also making a presentation at vistage, was talking about
00:32:44.250 --> 00:32:45.770 Dr Steven Kirch (he/him): net promoter score.
00:32:46.470 --> 00:32:48.349 Dr Steven Kirch (he/him): Do you know what a net promoter score is.
00:32:48.350 --> 00:32:49.589 Sam Liebowitz | The Conscious Consultant: No, that's a new one on me.
00:32:49.590 --> 00:32:55.770 Dr Steven Kirch (he/him): Okay, so a net promoter score is a really fabulous way of understanding the real
00:32:55.820 --> 00:33:02.470 Dr Steven Kirch (he/him): commitment that your customers have the loyalty that your customers have. Honestly, you ask them one question
00:33:02.540 --> 00:33:07.179 Dr Steven Kirch (he/him): on a scale of one to 10. How likely are you to recommend
00:33:07.340 --> 00:33:08.200 Dr Steven Kirch (he/him): my.
00:33:08.200 --> 00:33:09.210 Sam Liebowitz | The Conscious Consultant: Companies.
00:33:09.627 --> 00:33:11.230 Dr Steven Kirch (he/him): Survey. I'm sure you've gotten survey.
00:33:11.230 --> 00:33:13.530 Sam Liebowitz | The Conscious Consultant: Oh, I've gotten tons of those. Yeah.
00:33:13.530 --> 00:33:16.380 Dr Steven Kirch (he/him): The way this is scored, though, is kind of interesting.
00:33:16.790 --> 00:33:19.090 Dr Steven Kirch (he/him): A 9 or a 10 on that
00:33:19.740 --> 00:33:22.230 Dr Steven Kirch (he/him): on that scale is a plus one.
00:33:23.370 --> 00:33:26.019 Dr Steven Kirch (he/him): 6 or less is a minus one.
00:33:27.030 --> 00:33:30.659 Dr Steven Kirch (he/him): 7 and and sevens and eights don't count. They're considered neutral.
00:33:31.100 --> 00:33:32.210 Sam Liebowitz | The Conscious Consultant: And you take.
00:33:32.210 --> 00:33:39.980 Dr Steven Kirch (he/him): The arithmetic combination of the pluses and the minuses, and then put that on a scale of minus 100 to plus 100.
00:33:40.030 --> 00:33:42.939 Dr Steven Kirch (he/him): So if everybody gives you a 5, right?
00:33:43.520 --> 00:33:50.439 Dr Steven Kirch (he/him): You're then your net promoter score is minus 100 because they're net detractors. The 6.
00:33:50.885 --> 00:33:51.330 Sam Liebowitz | The Conscious Consultant: Zechariah.
00:33:51.330 --> 00:33:53.200 Dr Steven Kirch (he/him): Below is called a detractor.
00:33:53.340 --> 00:33:54.620 Sam Liebowitz | The Conscious Consultant: Right, right.
00:33:55.020 --> 00:34:00.569 Dr Steven Kirch (he/him): The nines and tens are promoters, because they're actively going to recommend you.
00:34:00.980 --> 00:34:02.030 Sam Liebowitz | The Conscious Consultant: Right, right.
00:34:02.030 --> 00:34:03.070 Dr Steven Kirch (he/him): Okay? Right?
00:34:03.210 --> 00:34:10.540 Dr Steven Kirch (he/him): So so if a hundred percent of your people give you a 9 or a 10, right then your net promoter score
00:34:10.600 --> 00:34:12.380 Dr Steven Kirch (he/him): is plus a hundred
00:34:13.179 --> 00:34:23.649 Dr Steven Kirch (he/him): right right world class, according to I think it's bane. One of the big consulting companies world class is having a net promoter score of 80 or or more.
00:34:25.620 --> 00:34:26.170 Sam Liebowitz | The Conscious Consultant: wow!
00:34:26.170 --> 00:34:31.979 Dr Steven Kirch (he/him): Okay? And and so what was happening in this and and that's, of course, a leading indicator of customer churn.
00:34:32.540 --> 00:34:33.380 Sam Liebowitz | The Conscious Consultant: That's one of the key.
00:34:33.389 --> 00:34:34.829 Dr Steven Kirch (he/him): Apis, that we have in the system.
00:34:34.830 --> 00:34:35.870 Sam Liebowitz | The Conscious Consultant: I see.
00:34:35.870 --> 00:34:39.330 Dr Steven Kirch (he/him): Understanding. How likely are your customers to stay with you?
00:34:39.520 --> 00:34:43.589 Sam Liebowitz | The Conscious Consultant: Right right versus versus them, being dissatisfied and going elsewhere.
00:34:43.590 --> 00:34:44.100 Dr Steven Kirch (he/him): Sweater.
00:34:44.460 --> 00:34:51.800 Sam Liebowitz | The Conscious Consultant: Alright! We need to take another break when we come back. I'd like to talk about being a rhythm maker, and what that really means.
00:34:51.800 --> 00:34:53.099 Dr Steven Kirch (he/him): The very next habit.
00:34:53.100 --> 00:35:10.350 Sam Liebowitz | The Conscious Consultant: Awesome. And then, I do wanna talk about the gratitude network cause that sounds like a wonderful organization to me. So everyone, please stay tuned. You're listening to the conscious consult awakening humanity. We'll be right back with our guest, Dr. Steven Kirch, in just a moment.
00:37:15.570 --> 00:37:23.719 Sam Liebowitz | The Conscious Consultant: So, Dr. Kurtz, you're a certified rhythm maker. What does that mean? Where does rhythm come into all this business talk.
00:37:23.920 --> 00:37:32.110 Dr Steven Kirch (he/him): Well, that's actually the seventh, the seventh component of running a world-class company. And that's what we're talking about here.
00:37:32.110 --> 00:37:32.570 Sam Liebowitz | The Conscious Consultant: Is it.
00:37:32.570 --> 00:37:36.660 Dr Steven Kirch (he/him): The the Rockefeller habits. If you adopt those Rockefeller habits.
00:37:36.730 --> 00:37:39.390 Dr Steven Kirch (he/him): you will have a World class company.
00:37:39.490 --> 00:37:45.139 Dr Steven Kirch (he/him): and and I'm not talking about the size of the company. I'm talking about how you operate.
00:37:45.140 --> 00:37:45.740 Sam Liebowitz | The Conscious Consultant: Right.
00:37:45.740 --> 00:37:48.769 Dr Steven Kirch (he/him): Right. And we've talked about, you know the the
00:37:48.850 --> 00:38:02.960 Dr Steven Kirch (he/him): employees, and how important that is. But but the most critical factor for running and accelerating the growth of a world class company is rhythm.
00:38:04.000 --> 00:38:07.349 Dr Steven Kirch (he/him): You need to have a weekly meeting
00:38:07.590 --> 00:38:12.199 Dr Steven Kirch (he/him): where you cover what's going on in your business?
00:38:13.050 --> 00:38:25.879 Dr Steven Kirch (he/him): So the way the catapult system works? You get a set of kpis. These kpis are defined by where you want to be in 3 years, and what industry you're in.
00:38:27.360 --> 00:38:31.380 Dr Steven Kirch (he/him): Right that the AI piece of catapult
00:38:31.460 --> 00:38:34.120 Dr Steven Kirch (he/him): is that difference
00:38:34.200 --> 00:38:55.239 Dr Steven Kirch (he/him): that we're we use up essentially a lookup table, if you will. But we've we've worked with M. And a experts and business valuation specialists to understand what it is that makes a company world class, and applying that across a broad array of industries. So the the kpis are
00:38:55.460 --> 00:38:59.830 Dr Steven Kirch (he/him): defined. Where do you want to be? Like the Nps being at and 80.
00:39:00.240 --> 00:39:01.360 Sam Liebowitz | The Conscious Consultant: And I don't.
00:39:01.360 --> 00:39:03.080 Dr Steven Kirch (he/him): Most companies are not there.
00:39:03.360 --> 00:39:04.330 Sam Liebowitz | The Conscious Consultant: Right, right.
00:39:04.330 --> 00:39:11.049 Dr Steven Kirch (he/him): In fact, the gratitude network. We're very proud of the fact that we're at 60, which is an extremely. It's an excellent company.
00:39:11.050 --> 00:39:11.870 Sam Liebowitz | The Conscious Consultant: Okay.
00:39:12.880 --> 00:39:14.455 Dr Steven Kirch (he/him): the the the
00:39:15.460 --> 00:39:16.250 Dr Steven Kirch (he/him): So
00:39:16.740 --> 00:39:27.039 Dr Steven Kirch (he/him): you you, you say, okay, what's the delta between where I am and where I want to be? And what do I need to do this quarter? What are the projects that I need to work on this quarter?
00:39:27.290 --> 00:39:32.920 Dr Steven Kirch (he/him): I'm getting to the rhythm. Trust me. What are the projects I need to work on this quarter?
00:39:33.542 --> 00:39:36.080 Dr Steven Kirch (he/him): In order to to move the needle.
00:39:36.880 --> 00:39:37.430 Sam Liebowitz | The Conscious Consultant: Right.
00:39:37.430 --> 00:39:38.440 Dr Steven Kirch (he/him): Okay, so.
00:39:38.440 --> 00:39:39.060 Sam Liebowitz | The Conscious Consultant: Right.
00:39:39.060 --> 00:39:40.210 Dr Steven Kirch (he/him): Every week
00:39:40.610 --> 00:39:51.779 Dr Steven Kirch (he/him): you, you have the opportunity to sit down. The leadership team does this. And in fact, every team does this, you sit down and say, Okay, what projects are on track versus behind.
00:39:52.170 --> 00:40:04.770 Dr Steven Kirch (he/him): right or or at risk, or, in fact, we have a very special language associated with this, which I'll talk about in a minute. But but the idea here is you. Only you only need to talk about the stuff that's not on track.
00:40:04.890 --> 00:40:06.519 Dr Steven Kirch (he/him): If it's on track, you're fine.
00:40:06.750 --> 00:40:13.359 Sam Liebowitz | The Conscious Consultant: Okay, okay, everything going smoothly. You let it keep going. But where? Where? The bumps in the road? That's what we need to talk about.
00:40:13.360 --> 00:40:17.720 Dr Steven Kirch (he/him): But sometimes it gets off track because of stuff that's outside of your control.
00:40:19.520 --> 00:40:22.130 Dr Steven Kirch (he/him): Something happens in the environment, you know, but
00:40:22.360 --> 00:40:24.250 Dr Steven Kirch (he/him): a cargo ship runs into a bridge, and but.
00:40:24.250 --> 00:40:24.910 Sam Liebowitz | The Conscious Consultant: Bridge.
00:40:24.910 --> 00:40:26.059 Dr Steven Kirch (he/him): Who's up?
00:40:26.280 --> 00:40:26.960 Sam Liebowitz | The Conscious Consultant: Yeah.
00:40:27.526 --> 00:40:48.780 Dr Steven Kirch (he/him): To, just to to talk about something that's recent right? But or it could be a a, a something within my control that I've you know I've been working on this project, and you know I don't think we're aimed at exactly the right target. I mean, of course, that never happens right? You know, when you start the quarter, you're gonna do exactly what you have planned and nothing is gonna change.
00:40:48.830 --> 00:41:08.210 Dr Steven Kirch (he/him): Well, no things come at, you say? Oh, you know, I don't think we're really aimed at the right thing, or I don't think this is the right timeline, or whatever right. Sometimes it's just I need a simple help. But but you want to look at that stuff every week. You want to look at your environment. You want to look and understand what's going on. You want to talk about the issues.
00:41:09.300 --> 00:41:16.989 Dr Steven Kirch (he/him): Right so and and and what's really important. And I'm I'm sure none of the listeners have ever had this problem to get into a meeting.
00:41:17.040 --> 00:41:26.439 Dr Steven Kirch (he/him): Somebody who is the, you know, the most forceful personality in the meeting takes over and talks about the thing. That's the pet peeve for that particular week. Right?
00:41:26.440 --> 00:41:27.290 Sam Liebowitz | The Conscious Consultant: It takes up.
00:41:27.290 --> 00:41:31.859 Dr Steven Kirch (he/him): 75% of the time of the meeting, and the most important topic never gets covered.
00:41:32.120 --> 00:41:32.870 Sam Liebowitz | The Conscious Consultant: Right.
00:41:32.870 --> 00:41:36.559 Dr Steven Kirch (he/him): One of the things that's special about the way we run meetings.
00:41:36.560 --> 00:41:37.190 Sam Liebowitz | The Conscious Consultant: Is.
00:41:37.190 --> 00:41:43.200 Dr Steven Kirch (he/him): You list all of the issues you list, all of the projects that need to be talked about without talking about them.
00:41:44.380 --> 00:41:44.840 Sam Liebowitz | The Conscious Consultant: Okay.
00:41:44.840 --> 00:41:53.099 Dr Steven Kirch (he/him): Once you get all of the issues on the list, then you go prioritize them and you take them in priority order.
00:41:53.100 --> 00:41:54.210 Sam Liebowitz | The Conscious Consultant: Right, right.
00:41:54.210 --> 00:42:02.059 Dr Steven Kirch (he/him): Beautiful system saves so much time. Our Ceos report that they're saving between 2 and 3 HA week. Minimum.
00:42:02.060 --> 00:42:03.510 Sam Liebowitz | The Conscious Consultant: Wow! Wow!
00:42:04.332 --> 00:42:12.490 Dr Steven Kirch (he/him): So so you have this rhythm every week you have a rhythm every quarter where you do a quarterly business review. That's what some people call them, where.
00:42:12.490 --> 00:42:12.870 Sam Liebowitz | The Conscious Consultant: Hmm.
00:42:12.870 --> 00:42:20.509 Dr Steven Kirch (he/him): Strategic meeting you reset. What are the projects for this year for this quarter? Right? And then you do an annual thing. So that's the rhythm.
00:42:20.660 --> 00:42:22.299 Dr Steven Kirch (he/him): That's really important.
00:42:22.300 --> 00:42:22.820 Sam Liebowitz | The Conscious Consultant: I.
00:42:22.820 --> 00:42:29.139 Dr Steven Kirch (he/him): As a rhythm maker. I help Ceos and Coos really drive that into their company.
00:42:29.880 --> 00:42:33.049 Sam Liebowitz | The Conscious Consultant: Right? Got it? Got it? Okay. Now that all makes sense.
00:42:33.050 --> 00:42:36.069 Dr Steven Kirch (he/him): So that's that's why we call ourselves rhythm makers.
00:42:36.200 --> 00:42:37.779 Sam Liebowitz | The Conscious Consultant: Got it. Got it?
00:42:38.472 --> 00:42:43.560 Sam Liebowitz | The Conscious Consultant: So you're establishing a rhythm that really helps the company to
00:42:43.580 --> 00:42:48.950 Sam Liebowitz | The Conscious Consultant: review and grow and meet whatever that 3 year goal might be.
00:42:48.950 --> 00:43:16.999 Dr Steven Kirch (he/him): And and and accelerate through that, I mean, I'll give you an example. We had a had a CEO who one of his you drivers was. He wanted to spend a month. He'd bought a cabin up in a Northern Michigan somewhere. I think he was in. He was in Michigan somewhere, and and he wanted to spend time, and he bought this cabin like 10 years before, and he'd never been able to go up there and really disconnect. He'd always on the phone.
00:43:17.000 --> 00:43:17.480 Sam Liebowitz | The Conscious Consultant: Hmm.
00:43:17.480 --> 00:43:20.859 Dr Steven Kirch (he/him): Only up there for a week. His family would go up there for a month.
00:43:20.860 --> 00:43:21.610 Sam Liebowitz | The Conscious Consultant: And you have to come back.
00:43:22.633 --> 00:43:25.739 Dr Steven Kirch (he/him): And so his 3 year driver was
00:43:25.770 --> 00:43:29.320 Dr Steven Kirch (he/him): I. I want to be able to go up there for 4 weeks
00:43:30.370 --> 00:43:32.600 Dr Steven Kirch (he/him): and not make a single phone call.
00:43:32.960 --> 00:43:33.660 Sam Liebowitz | The Conscious Consultant: Hmm.
00:43:33.660 --> 00:43:34.480 Dr Steven Kirch (he/him): Right.
00:43:34.480 --> 00:43:34.860 Sam Liebowitz | The Conscious Consultant: Right.
00:43:34.860 --> 00:43:39.760 Dr Steven Kirch (he/him): He realised that the the biggest barrier that he had was
00:43:40.470 --> 00:43:41.960 Dr Steven Kirch (he/him): his leadership team.
00:43:42.570 --> 00:43:59.019 Dr Steven Kirch (he/him): One of the people on his leadership team was just not cutting it. Another person they were. They were the right person, but they just needed some training, right? So he replaced the one he he upskilled another, and in 18 months he was able to go up to his cabin. He made one phone call.
00:43:59.230 --> 00:44:00.890 Sam Liebowitz | The Conscious Consultant: Wow, 2.
00:44:00.890 --> 00:44:02.829 Dr Steven Kirch (he/him): His rhythm maker to his coach
00:44:03.130 --> 00:44:04.519 Dr Steven Kirch (he/him): to say, Thank you.
00:44:04.520 --> 00:44:07.960 Sam Liebowitz | The Conscious Consultant: And and that's one of the things I've learned, I mean from
00:44:08.070 --> 00:44:17.350 Sam Liebowitz | The Conscious Consultant: Emith and and from many business thought leaders in the past was, if you cannot take a vacation.
00:44:17.550 --> 00:44:28.510 Sam Liebowitz | The Conscious Consultant: you know whatever length of time, and your business still run and grow without you, then you don't truly have a business. You have a job that you're paying yourself for, you know.
00:44:28.510 --> 00:44:30.130 Dr Steven Kirch (he/him): That's absolutely correct.
00:44:30.440 --> 00:44:34.239 Sam Liebowitz | The Conscious Consultant: Right and and it and it to me. It's kind of fascinating that
00:44:34.600 --> 00:44:42.909 Sam Liebowitz | The Conscious Consultant: I always look at that from a small business perspective, but from a big business perspective. It's it's just as true, if not more so.
00:44:42.910 --> 00:44:48.769 Dr Steven Kirch (he/him): It it it absolutely is. And and, by the way, that goes back to the chart of accountability that we talked about.
00:44:49.050 --> 00:44:50.070 Sam Liebowitz | The Conscious Consultant: Because.
00:44:50.070 --> 00:44:54.739 Dr Steven Kirch (he/him): Very often when I work for the first time, I work with a with a CEO or small business owner.
00:44:54.760 --> 00:44:58.559 Dr Steven Kirch (he/him): His or her name is in every box as accountable for everything.
00:44:58.560 --> 00:44:59.080 Sam Liebowitz | The Conscious Consultant: I.
00:44:59.080 --> 00:45:00.979 Dr Steven Kirch (he/him): That is not scalable.
00:45:00.980 --> 00:45:02.209 Sam Liebowitz | The Conscious Consultant: Right, right.
00:45:02.210 --> 00:45:08.289 Dr Steven Kirch (he/him): Responsible for everything. You can't take a vacation, and you don't have a business.
00:45:08.290 --> 00:45:09.370 Sam Liebowitz | The Conscious Consultant: Right, exactly.
00:45:09.370 --> 00:45:12.370 Dr Steven Kirch (he/him): Business relies on you, it has no value.
00:45:12.660 --> 00:45:26.549 Sam Liebowitz | The Conscious Consultant: Right? Right? Exactly. Exactly. Okay. It's time. I can't believe it already. Time to take our our last break of the show. Will could be right back. And when we come back we're gonna talk about the gratitude network and fog city singers.
00:45:26.750 --> 00:45:27.660 Dr Steven Kirch (he/him): Sounds, great.
00:45:27.660 --> 00:45:44.659 Sam Liebowitz | The Conscious Consultant: Awesome. So everyone, please stay tuned. You're listening to the conscious, consulting hour awakening humanity. We do this every Thursday 12 noon to one pm, Eastern time right here in talk radio, dot Nyc, and we'll be right back to wrap it all up with our guest, Dr. Steven Kirsch, in just a moment.
00:47:52.190 --> 00:47:59.800 Sam Liebowitz | The Conscious Consultant: So, Dr. Steven, I've been waiting all so long to ask you about the gratitude network cause. That sounds like something fascinating.
00:48:00.501 --> 00:48:13.136 Dr Steven Kirch (he/him): It's an amazing organization. I am so privileged to be a part of this and I've been on the serving on the board now for 7 years, 6 years, I think. 7 years
00:48:14.160 --> 00:48:17.626 Dr Steven Kirch (he/him): founded by a really good friend of mine
00:48:18.840 --> 00:48:27.170 Dr Steven Kirch (he/him): who wanted to figure out how to give back. He's a 25 year venture capitalist, angel thunder! Here in the Valley Silicon Valley. Here in San Francisco.
00:48:27.170 --> 00:48:28.080 Sam Liebowitz | The Conscious Consultant: Single area.
00:48:29.130 --> 00:48:31.496 Dr Steven Kirch (he/him): And he
00:48:32.880 --> 00:48:36.139 Dr Steven Kirch (he/him): He realized that that it was out of gratitude.
00:48:36.851 --> 00:48:47.679 Dr Steven Kirch (he/him): That he he wanted to give back. And so what we do is we've set up essentially, it's a scale-up organization for social entrepreneurs.
00:48:48.430 --> 00:48:48.770 Sam Liebowitz | The Conscious Consultant: We.
00:48:48.770 --> 00:48:56.759 Dr Steven Kirch (he/him): Provide folks who get a fellowship with the gratitude network with a year of executive coaching.
00:48:57.240 --> 00:48:57.680 Sam Liebowitz | The Conscious Consultant: Oh!
00:48:57.680 --> 00:49:03.180 Dr Steven Kirch (he/him): And recently, we've added the scale up program which I helped develop.
00:49:03.200 --> 00:49:09.489 Dr Steven Kirch (he/him): based on Eos and and scaling up. And now catapult
00:49:10.158 --> 00:49:22.309 Dr Steven Kirch (he/him): for for our fellows. It's extremely competitive. We have. We had this year about 1,500 applicants for our 40 slots.
00:49:22.310 --> 00:49:23.760 Sam Liebowitz | The Conscious Consultant: Wow!
00:49:24.084 --> 00:49:33.159 Dr Steven Kirch (he/him): And so so they get. They get all this stuff for free, right? They get a year of executive coaching. Now, our coaches are amazing. They're all.
00:49:33.160 --> 00:49:34.739 Sam Liebowitz | The Conscious Consultant: Over the world. Our organisation.
00:49:34.740 --> 00:49:42.759 Dr Steven Kirch (he/him): Are all over the world. The only stipulation is that we have. These organizations have to be working with children and youth.
00:49:44.338 --> 00:49:47.623 Dr Steven Kirch (he/him): So so we narrow the focus to to kids, right?
00:49:48.280 --> 00:49:48.860 Sam Liebowitz | The Conscious Consultant: Got to.
00:49:48.860 --> 00:50:07.258 Dr Steven Kirch (he/him): But but the organizations are amazing. A. A about a third of them, maybe a little less. Now come from the Us. We started out we were almost exclusively us based. We've we've expanded now. We're very heavily in India, in sub Saharan, Africa,
00:50:07.700 --> 00:50:16.420 Dr Steven Kirch (he/him): We also have, of course, all over Africa, all over Central and South America, but and but not as large right.
00:50:16.715 --> 00:50:17.010 Sam Liebowitz | The Conscious Consultant: Right.
00:50:17.010 --> 00:50:21.540 Dr Steven Kirch (he/him): And I say about somewhere. Maybe a quarter of our companies are in the Us.
00:50:23.390 --> 00:50:30.550 Sam Liebowitz | The Conscious Consultant: And and and so so it's it's to support organizations that work with children and youth.
00:50:30.550 --> 00:50:31.420 Dr Steven Kirch (he/him): Correct.
00:50:31.712 --> 00:50:34.339 Sam Liebowitz | The Conscious Consultant: Any kind of organization that that works with you.
00:50:34.340 --> 00:50:56.039 Dr Steven Kirch (he/him): Pretty much pretty much, you know. It can be healthcare. It can be. Education can be children's rights. It. It really doesn't matter what you're doing to help kids. The the thing that matters is that you have a business model that works right? You've you've demonstrated that what you do that you're effective right? And that you want to grow.
00:50:56.230 --> 00:50:56.980 Sam Liebowitz | The Conscious Consultant: Hmm.
00:50:57.296 --> 00:51:04.579 Dr Steven Kirch (he/him): And we don't tell the companies, the or owners, the the I'll say, the executive directors. These are all nonprofits, by the way.
00:51:04.899 --> 00:51:27.570 Dr Steven Kirch (he/him): so we're working with with social entrepreneurs. They're doing nonprofits, you know. They they call them different things in in other countries. But you know, 501 C, 3, right? Here in the States. But but they're they're doing things to help kids, and we don't tell them that their scaling has to be in terms of the number of kids, although that's typically the metric.
00:51:28.460 --> 00:51:38.690 Dr Steven Kirch (he/him): And and our our data says that within 3 years the average company triples the the number of kids that they work with.
00:51:39.090 --> 00:51:39.790 Sam Liebowitz | The Conscious Consultant: A.
00:51:40.112 --> 00:51:42.370 Dr Steven Kirch (he/him): After after they go through the fellowship.
00:51:42.470 --> 00:51:50.170 Dr Steven Kirch (he/him): But they get leadership development and they get a they get. Did they develop a scale up plan right? Got it.
00:51:50.170 --> 00:51:50.500 Sam Liebowitz | The Conscious Consultant: Got it.
00:51:50.849 --> 00:51:58.530 Dr Steven Kirch (he/him): And and so so that's that's the thing. Right? It's it's do they want to grow? And are they helping kids.
00:51:58.940 --> 00:52:07.350 Sam Liebowitz | The Conscious Consultant: Got it, got it? And and who are the coaches of the executive coaches who are volunteering like? How do they come to the organization.
00:52:07.620 --> 00:52:20.294 Dr Steven Kirch (he/him): Th there. Well, it started out with, you know, friends of Randy Randy Hagen, the founder, right? Because he's been a venture capitalist for so long. He knew lots of people in the, in the, in the coaching community.
00:52:20.630 --> 00:52:30.679 Dr Steven Kirch (he/him): and and what you know has been an executive coach himself, and it started out that way. When I first got involved we had 7 companies that we were coaching right.
00:52:30.680 --> 00:52:31.770 Sam Liebowitz | The Conscious Consultant: And zoom, wasn't that.
00:52:31.770 --> 00:52:33.169 Dr Steven Kirch (he/him): Like. Now it's 40.
00:52:33.570 --> 00:52:34.090 Sam Liebowitz | The Conscious Consultant: A large.
00:52:34.090 --> 00:52:38.280 Dr Steven Kirch (he/him): In each cohort. We've done over 200 now in the last 7 years.
00:52:38.280 --> 00:52:39.130 Sam Liebowitz | The Conscious Consultant: Low.
00:52:39.540 --> 00:52:49.039 Dr Steven Kirch (he/him): And and yeah, I mean, I'll just tell a couple of stories. We had one organization that was doing infotainment
00:52:49.070 --> 00:52:53.070 Dr Steven Kirch (he/him): in Tanzania. Think Sesame Street.
00:52:53.481 --> 00:52:54.590 Sam Liebowitz | The Conscious Consultant: So, okay, so this is.
00:52:54.590 --> 00:52:59.180 Dr Steven Kirch (he/him): TV for kids. That's that's, you know, intended to be educational.
00:52:59.180 --> 00:52:59.840 Sam Liebowitz | The Conscious Consultant: Occasional.
00:52:59.840 --> 00:53:02.189 Dr Steven Kirch (he/him): And they wanted to move from Tanzania to
00:53:02.360 --> 00:53:03.849 Dr Steven Kirch (he/him): Uganda and Kenya.
00:53:04.430 --> 00:53:05.030 Sam Liebowitz | The Conscious Consultant: Right.
00:53:05.030 --> 00:53:06.829 Dr Steven Kirch (he/him): So. So that was the way they scaled.
00:53:07.090 --> 00:53:07.820 Sam Liebowitz | The Conscious Consultant: Right.
00:53:07.820 --> 00:53:12.766 Dr Steven Kirch (he/him): Right? And and so they got help from their coach. What are the kinds of questions? What are the kinds of things they needed to worry.
00:53:12.950 --> 00:53:13.890 Sam Liebowitz | The Conscious Consultant: Worry about.
00:53:14.546 --> 00:53:17.830 Dr Steven Kirch (he/him): Another organization based in Oakland.
00:53:18.560 --> 00:53:25.009 Dr Steven Kirch (he/him): Was helping underperforming schools by putting extra resources in for the teachers.
00:53:25.774 --> 00:53:26.120 Sam Liebowitz | The Conscious Consultant: And.
00:53:26.120 --> 00:53:30.670 Dr Steven Kirch (he/him): And I'll say consultants. But teacher resources.
00:53:30.670 --> 00:53:31.300 Sam Liebowitz | The Conscious Consultant: Hmm.
00:53:31.300 --> 00:53:36.050 Dr Steven Kirch (he/him): They had been in existence for 25 years, but basically only in
00:53:37.410 --> 00:53:39.100 Dr Steven Kirch (he/him): only in Oakland.
00:53:40.540 --> 00:53:41.220 Sam Liebowitz | The Conscious Consultant: got it?
00:53:41.560 --> 00:53:43.659 Dr Steven Kirch (he/him): Slight change in their business model.
00:53:44.454 --> 00:53:52.780 Dr Steven Kirch (he/him): Within 18 months they were tripled in size they were in the State of Nevada. They were in Philadelphia. They were talking to schools in New York.
00:53:53.840 --> 00:53:58.029 Dr Steven Kirch (he/him): And 3 years later they got a 12.5 million dollar grant from the Gates Foundation.
00:53:58.320 --> 00:53:59.880 Sam Liebowitz | The Conscious Consultant: Wow! Wow!
00:53:59.880 --> 00:54:01.680 Dr Steven Kirch (he/him): Kind of impact that we have.
00:54:01.700 --> 00:54:10.460 Sam Liebowitz | The Conscious Consultant: So so are the organizations that you're helping. Are they of a certain size? Are they small? They big medium size. They have to meet a certain minimum requirement.
00:54:10.460 --> 00:54:14.712 Dr Steven Kirch (he/him): There is not. And and you know, it's kind of interesting. The the
00:54:16.110 --> 00:54:24.770 Dr Steven Kirch (he/him): the the difference in, you know, working with an organization that's in, you know, Uganda, or or sub-saharan Africa, because, you know, they might have a
00:54:24.780 --> 00:54:29.820 Dr Steven Kirch (he/him): 75, or $100,000 annual budget and have 20 people working for them full time.
00:54:30.450 --> 00:54:35.990 Dr Steven Kirch (he/him): Right, whereas in the States, in order to have 20 people, you'd have to be a several 1 million dollar organization.
00:54:35.990 --> 00:54:36.510 Sam Liebowitz | The Conscious Consultant: Right.
00:54:36.510 --> 00:54:43.869 Dr Steven Kirch (he/him): Again the main thing, and and sometimes you know that there's a handful of people right? The gratitude network itself.
00:54:44.450 --> 00:54:46.409 Dr Steven Kirch (he/him): We only have, like a staff of 5.
00:54:46.980 --> 00:54:47.570 Sam Liebowitz | The Conscious Consultant: It's a.
00:54:47.570 --> 00:54:57.939 Dr Steven Kirch (he/him): Tiny organization. But we leverage. We have 40 or 50 coaches around the world, you know. Coaches introduce us to coaches once they have a fabulous experience.
00:54:57.940 --> 00:54:58.970 Sam Liebowitz | The Conscious Consultant: Yeah, yeah, yeah.
00:54:58.970 --> 00:55:00.940 Dr Steven Kirch (he/him): And our nps shows that
00:55:01.010 --> 00:55:01.675 Dr Steven Kirch (he/him): yeah.
00:55:02.570 --> 00:55:07.390 Dr Steven Kirch (he/him): that that we get introduced to coaches. We have coaches all over the world in India.
00:55:07.390 --> 00:55:07.770 Sam Liebowitz | The Conscious Consultant: The end.
00:55:07.770 --> 00:55:13.439 Dr Steven Kirch (he/him): In Central America and South Africa, in Uganda.
00:55:13.540 --> 00:55:16.150 Dr Steven Kirch (he/him): I know of several coaches, and, of course, in Europe, and the.
00:55:16.150 --> 00:55:17.110 Sam Liebowitz | The Conscious Consultant: Wonderful.
00:55:17.310 --> 00:55:26.450 Sam Liebowitz | The Conscious Consultant: I I I have a friend who has a company. It's a it's like a tech company, but it's for children. It's helping parents track children when they release from when they get released from school.
00:55:26.450 --> 00:55:26.950 Dr Steven Kirch (he/him): Like to.
00:55:26.950 --> 00:55:31.830 Sam Liebowitz | The Conscious Consultant: Don't disappear. I and I have to tell her about this network. She'd she'd probably want to apply.
00:55:31.830 --> 00:55:34.869 Dr Steven Kirch (he/him): Yeah, if she's if she, if it's a nonprofit that that'd be great.
00:55:34.870 --> 00:55:42.863 Sam Liebowitz | The Conscious Consultant: Oh, I don't know if it's a nonprofit. No, I'll find out and and and I also know someone else who has a working on
00:55:43.270 --> 00:55:47.039 Sam Liebowitz | The Conscious Consultant: a nonprofit to help with sex trafficking.
00:55:47.040 --> 00:55:47.579 Dr Steven Kirch (he/him): And then you.
00:55:47.580 --> 00:56:05.080 Sam Liebowitz | The Conscious Consultant: Children off and caught up in that. So so I have a few people. I have to share this. We we only have a couple of minutes. So if someone wants to find out about the gratitude network or about yourself and working with you, I guess profit minds is the name of your company. How do they find you? Where do they find you? What's your website?
00:56:05.080 --> 00:56:18.830 Dr Steven Kirch (he/him): Yeah. So profit minds.net is the website for my company. Of course, I'm on Linkedin, and then the gratitude network is gratitude, dash, network.org.
00:56:19.868 --> 00:56:25.420 Dr Steven Kirch (he/him): And if people like, I have to throw this in there, if people like men's a cappella singing.
00:56:25.890 --> 00:56:29.500 Sam Liebowitz | The Conscious Consultant: Well, I was just about to ask you about that. I was leaving that for last.
00:56:29.500 --> 00:56:30.180 Dr Steven Kirch (he/him): Okay.
00:56:30.180 --> 00:56:31.910 Sam Liebowitz | The Conscious Consultant: But yes, go ahead, tell them.
00:56:31.910 --> 00:56:43.430 Dr Steven Kirch (he/him): Yeah. So go to Youtube, look for Fog City singers. We're out of San Francisco. We're officially A. A chapter in the Barbershop Harmony society in the top, 10 in the world.
00:56:44.270 --> 00:57:05.860 Dr Steven Kirch (he/him): and we compete in July in Cleveland, for you know, again at the International Competition. But we do lots more of more, lots of more kinds of acapella, the concert we have coming up, and next week we'll be doing stuff from the seventeenth century. All the way through stuff that's been commissioned for us.
00:57:05.860 --> 00:57:09.674 Sam Liebowitz | The Conscious Consultant: Oh, wow! Cool, cool! How? How
00:57:14.200 --> 00:57:15.670 Sam Liebowitz | The Conscious Consultant: How did you get involved with that.
00:57:16.280 --> 00:57:18.960 Dr Steven Kirch (he/him): I've been a singer all my life. My dad was a singer.
00:57:19.384 --> 00:57:22.059 Dr Steven Kirch (he/him): I can't remember a time I didn't sing.
00:57:23.390 --> 00:57:25.230 Dr Steven Kirch (he/him): And and
00:57:25.490 --> 00:57:27.640 Dr Steven Kirch (he/him): I've always done it at a pretty high level.
00:57:28.068 --> 00:57:30.220 Dr Steven Kirch (he/him): And so so this was a
00:57:30.930 --> 00:57:38.209 Dr Steven Kirch (he/him): a great way to get involved. I also do local theater stuff musical theater, singing my church choir.
00:57:40.560 --> 00:57:42.750 Sam Liebowitz | The Conscious Consultant: Do you want to leave us with a little Diddy.
00:57:44.795 --> 00:57:48.562 Dr Steven Kirch (he/him): Probably. Yeah, yeah, it's it's it's
00:57:49.970 --> 00:57:54.589 Dr Steven Kirch (he/him): Okay, I'll I'll do a little thing. My my favorite musical man of La Mancha.
00:57:55.005 --> 00:57:55.420 Sam Liebowitz | The Conscious Consultant: Okay.
00:57:55.930 --> 00:58:04.520 Dr Steven Kirch (he/him): Hear me now, O thou bleak and unbearable world, now our base and debauched as can be.
00:58:04.520 --> 00:58:28.859 Dr Steven Kirch (he/him): but a knight with his banner so bravely unfurled, now hurls down is gauntlet to thee. I am I, Don Quixote, the lord of La Muncha. My destiny calls, and I go, and though wild wind of fortune shall carry me onward, so ever they blow
00:58:28.860 --> 00:58:39.499 Dr Steven Kirch (he/him): with, so ever they blow onward to glory. I go.
00:58:41.080 --> 00:58:42.080 Sam Liebowitz | The Conscious Consultant: Alright.
00:58:42.110 --> 00:59:03.620 Sam Liebowitz | The Conscious Consultant: Thank you for being such a good sport, dot coach. I appreciate it. That was wonderful. Thank you so much for coming on my show today. I really appreciate your time again. If you want to find out more about Dr. Steven Kirch, please go to profit minds.net, and if you want to learn more about his, the gratitude network, it's gratitude, dash network.
00:59:03.670 --> 00:59:05.579 Sam Liebowitz | The Conscious Consultant: Thank you so much. Dr. Kirsch.
00:59:06.240 --> 00:59:10.860 Dr Steven Kirch (he/him): Thank you, Sam. Really appreciate the time it was a pleasure chat chatting with you.
00:59:11.140 --> 00:59:37.790 Sam Liebowitz | The Conscious Consultant: Pleasure as well, and of course, thank you, my loyal listeners, especially Patty. I see you still on the live stream. Thank you all so much for tuning in without you there is no show, and don't forget if you missed any part of today's show, you can always catch the replay on talk, radio, dot, Nyc on Youtube, on Facebook, on Twitter, on Linkedin and on all the major podcasting platforms. Thank you. All for tuning in. We will talk to you all next week.
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