Big Nonprofit Ideas for the Other 95%
[EPISODE] Strategic Knowledge Management & Ethics in Your Prospect Research
Strategic Knowledge Management
Documents. Data. Projects. Governance. Training. They’re all components of knowledge management and our panel from 19NTC explains how to manage properly. Both returning, they are Dar Veverka from Urban Teachers and Denise Chan at Shift and Scaffold.
Ethics in Your Prospect Research
There’s a lot of personal and private info available on all of us. Your researcher’s job is to find it. Where are the boundaries? How do you protect it? Maria Semple takes on these and other potential landmines. She’s our prospect research contributor and The Prospect Finder.
Tony talks Knowledge Management with Dar Veverka and Janice Chan. Dar and Janice talk about the importance of organizations need to put more systems and use more tools to allow for it. Dar and Janice talked about some of the diagramming tools that can be used to flesh out your organization and the connected systems. A tool like Padlep can be of help with diagramming. Once you’ve diagrammed make sure store it where it can be accessed where all documentation is stored. There should be a central location for documentation that can be accessed by the employees in your organization.
Tony, Dar and Janice continue their discussion of Knowledge Management. The discuss the importance of training, shadowing people, doing a retrospective at some point. Janice talks of providing a culture of knowledge sharing in you organization. Having a new employee shadow someone that is more experienced is a great way to make knowledge accessible. Dar also points out the use of screencasting and screenflow as a means of sharing information with others in your organization can be helpful. Dar and Janice mention the importance of getting information out of people’s heads and stored in places where everyone in the organization that needs it can have access to it.
Tony welcomes The Prospect Finder and author of “Magnify Your Business”, Maria Semple. Tony acknowledge that we are a society that has access and generates a lot of data. We have to be clear on how to handle what’s public and what’s private. Maria talks about the ethics of collecting data. She acknowledges that prospectors have to have boundaries on what kind of information they collect and how it’s collected.
In your organization make sure you know who has access to sensitive information and change passwords often.